Policy

This privacy policy sets out how "CMPSPRO.COM" uses and protects any information that you give CMPSPRO.COM when you use this website. CMPSPRO.COM is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
CMPSPRO.COM may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 11/05/2015.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

You may choose to restrict the collection or use of your personal information in the following ways:

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

We may collect the following information:

You may choose to restrict the collection or use of your personal information in the following ways:

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 4635 W Lawrence Ave Chicago IL 60630.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Most items purchased through CMPSPRO.COM carry a limited 90 day warranty from manufacturer for product defect. Review each product page for warranty details or for warranty support, please contact a customer service representative via info@cmpspro.com or 1-773-628-7318.

• We provide lifetime warranty on our Premium grade of LCD Screen products, provided there is no physical damage to the part.
• LCD screens are covered for Dead on Arrival and should be tested before installation by connecting the flex cable and checking functionality. Generally warranty coverage of LCD units is for manufacturing defects only (not damage from installation, faulty device or usage) and for a period of 30 days from delivery.
• Warranty coverage is subject to our inspection and verification of a manufacturing defect. Warranty coverage provides a same-item replacement. If warranty coverage is declined, normal Return Credits shall apply.

We want you to be 100% satisfied with your purchase. If for whatever reason an item(s) is no longer needed or wanted, you will have up to 30 days from the date of delivery to return all item(s), unless otherwise noted here or on the product listing. Your refund will be based on the current selling price of the item(s). We will not accept returns of certain items, including:

• Any item that is returned more than 30 days after delivery.
• All return items must be in new condition, unused, in original packaging, labels still attached, with no attempted installation. The protective film must be intact and not removed from glass and screens.

The returns label is not pre-paid. Customers are responsible for return shipping fees.Shipping costs are non-refundable. Free shipping offers are voided for returns and exchanges.

We may not be applied any restocking fee. If the product is damaged but returned (for any reason), a 15% restocking fee may be applied.

When a return is received, our Returns Department is allowed 1-3 business days for the inspection and approval period.but LCDs will take 2 weeks or more.
Once the inspection is completed and has been approved, you will receive an email from our customer service representative.

Please click here for return process.

We accept exchanges within 60 days from delivery. If you received your order, but want to exchange it for another, please follow below step to coordinate an Exchange which help ensure proper handing and full credit.

1. Please submit a return process here and select a reason: EXCHANGE – 90 Days Guarantee for your original order.
2. Print/Write Return ID on original invoice and/or outside the box of your returned order, and send us back to return address.
3. When a Exchange is received, our Returns Department is allowed 1-3 business days for the inspection and approval period.
4. Once the inspection is completed and has been approved, you have two options of your exchanges:
• We ship correct or exchange item(s) together on your next order.
• We issue refund amount of exchange items(s) for exclusive Voucher Coupon or Reward Points into your account.

All return items must be in new condition, unused, in original packaging, labels still attached, with no attempted installation. The protective film must be intact and not removed from glass and screens.

CMPSPRO.COM
5255 N Milwaukee Ave
Chicago IL 60630

We offer free shipping threshold and lower flat rate shipping option that are much cheaper than other competitors to eliminate overhead.

Please review below our shipping pricing tier. Please be advised when orders are received, we will email you your tracking number once the order has been shipped.

The average order will ship within 1-5 business days. If changes are required, we will contact you as soon as those details are available. Just to note we do not process orders over the weekend.

All orders for FedEx Overnight and 2 Day delivery must be placed by 2:00 PM PST (4:00 PM CST), to be shipped out the same day.

Orders for USPS Priority must be placed by 2:00 PM PST (4:00 PM CST) to be shipped the same day. Orders that are placed passed 2:00 PM PST (4:00 PM CST) will ship the next business day.

Orders placed on Saturday or Sunday will ship out the following Monday. Severe weather and holidays may delay your order.

CMPSPRO.com may choose to alter these shipping restrictions at any time. We also reserve the right to ship items with alternate carriers as needed.

All orders ship from our warehouse located in Chicago, Illinois. Please see this map to find out when you can expect your FedEx Ground package. (This map illustrates service schedules in business days as of January, 2019 for FedEx Ground shipments.)

There are many ways to receive orders, and we offer our customers Free Shipping at low prices.

OVER $250	All of US
OVER $400	All of US	GROUND

Delivery to Alaska, Hawaii, and U.S. Territories

We are proud to offer Next Business Day shipping to Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands at an additional charge.

Delivery to P.O. Boxes

Use USPS if you are at an APO or FPO box. We reserve the right to change your shipping to USPS if you provide us with a PO/APO/FPO. In some cases orders for shipment to P.O. Boxes may take longer to be approved.

Weekend Deliveries

For Saturday delivery service, please order on Friday and select "FedEx Home Delivery". If you are near Chicago, you can also get an order on Saturday if you select "USPS Priority". All orders will not be delivered on Sunday.

Holiday Deliveries

Our shipping carriers do not deliver on certain holidays such as Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Your package will be delivered on the next regular shipping day following the holiday. For more details, see the USPS or FedEx Holiday Delivery Schedule.